Hotel Operations Coordinator - Salzburg (m/f/d)

ABOUT NUMA

Hey! We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.

Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests-behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.

ABOUT THE ROLE

Your Mission

We are looking for a motivated hospitality enthusiast to join our Operations Team in Salzburg. Reporting to our Hotel Operations Manager, you will work behind the scenes to ensure that guests experience the best service possible. You will be responsible for the day-to-day management of rooms across our 6 properties in Salzburg.

Your Objectives

In this role, you will:

• Ensure Numa Standards are upheld at all times especially with regards to housekeeping & maintenance. Be advocate for quality across the board
• Be eyes & ears and conduct inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
• In terms of day-to-day operations, it is extremely important to work with the rest of the Operations team, our Guest Experience team and other departments within numa to ensure that all guest-related matters and other issues are resolved
• Ordering supplies like beverages for our free minibar, linen or other consumables
• Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
• Coordinate external partners for appointments, site inspections, ad hoc issues etc.
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
• Monitor quality of additional services, such as breakfast, and escalate any issues to external partners if necessary
• Keep track of guest reviews, active engagement with applications like our own developed Housekeeping App called "Shine", Asana Project Board and Slack
• Be organized and manage your tasks in a timely manner. Have an overview of all things happening at the properties and trouble-shoot any issues arising while keeping a cool head
• Bringing a lot of creative energy and help us innovate and scale our processes
• Support and execute Projects by prioritizing and executing in a timely manner
• Have a unique opportunity to assist us with the pre & post opening of any new hospitality units as the need arises

ABOUT YOU

• We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
• English and german fluency (C1+ required)
• Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations related background)
• Structured approach and high ownership
• Eye for detail and and ability to take responsibility
• Engaging personality and team spirit
• Hands-on mentality
• Ability to multitask and keep an overview in a fast paced work environment
• Drivers license B

ABOUT OUR OFFER

• Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
• Build your own success story based on what you do well and how you want to grow
• Elevate your physical and mental wellness with our monthly benefit allowances
• Get to know your internationally diverse team during our events and retreats
• Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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