EUC L1 Support Engineer

DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix services for laptops and desktops.

In this role, you will be responsible for providing standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle. This includes the remote management of desktop devices using appropriate tools. You will also analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

Responsibilities:

• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group.
• 2nd level technical focal point for client infrastructure & and desktop requests.
• Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure).
• Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization.
• Participate in IT project coordination.
• Maintain and perform required reporting/inventory. management/documentation requirements under Site support.
• Support of active/passive network components.
• Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.).
• Management of service providers and outsourced resources.
• Collaborative with internal teams, project teams, and external companies
• Lifecycle management of hardware.
• Hardware provisioning / de-provisioning.
• Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
• Organizing and coordinating company events/trips where IT site support is required.

Requirements

Benefits

Benefits

We pay punctually and reliably.

you will be provided with

• car
• fuel card
• business mobile phone.

We look forward to receiving your application.