Customer Service Agent (Turkey) French speaking- all genders

The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location

Istanbul

Your Role in Our Journey

• Customer Centricity: Work together with the Global Customer Care Manager team to provide customer-friendly solutions that ensures customers stay engaged and continue their membership.
• Multilingual Support: Assist customers via live chat and email in both French and English, ensuring clear communication to find win-win scenarios that boost satisfaction and lifetime value.
• Problem Solving: Address high-priority requests, such as organizing and booking tutoring sessions and managing payments efficiently to minimize credit risk.

Your Impact

• Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
• Proficiency: In CRM/Customer Care Tools.
• Multilingual Mastery: Fluency in French is essential. Proficiency in additional languages such as German, Italian, English, Spanish, Greek, Dutch, and Polish (at least a B2 level) is highly desirable (but not a deal breaker) and will be considered an asset for this customer care role.
• Communication Skills: Natural communicator with the ability to empathize with customers, finding the right solutions and bringing smiles to their faces.
• Organizational Talent: Structured, capable of seeing the bigger picture, and maintaining composure under pressure.
• Hands-On Mentality: Demonstrates a high degree of initiative and responsibility, quick to learn new tasks, and adept at multitasking.
• All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.