Sales Process Manager (m/f/x)

Who we are: Zumtobel Group - an international lighting group

The ZUMTOBEL GROUP is an international group in the lighting industry and a leading provider of innovative lighting solutions, lighting components and related services. With our core brands Zumtobel, Thorn and Tridonic, the Group generated annual revenues of around EUR 1,2 billion with 5,500 employees and sales partners in more than 90 countries.

What it's all about: You operate to enable global sales organization, to drive growth, increase sales and go beyond customer expectations

As part of our Global Sales Operations department for our Lighting Brands you play a critical role in supporting and optimizing a company's global sales operations through process improvements, data analysis and strategic decision-making. We are at an exciting stage, building a new team within our global Lighting organization. Right now our team of 4 Sales Process Managers and Business Analysts operates out of Dornbirn (AUT), Spennymoor (UK) and Wroclaw (POL). This position is located in Dornbirn and presents a great opportunity for a "process and analytical enthusiast" seeking a purposeful position to shape the future of Global Sales Operations!

Your job:

• Global Sales Support: You collaborate closely with global sales and sales operations teams to support them in maximizing their performance and meeting their targets, while providing data-driven insights.
• Sales Process Improvement & Implementation: You manage projects related to global sales and sales operations, which could include process redesign, new system implementation, or performance improvement initiatives.
• Cross-functional Collaboration & Consulting: You closely collaborate with other departments and stakeholders to achieve improvements, e.g. Digital Transformation, IT, Finance and Supply Chain Management.
• Technology Expertise, Key User & Data Analysis: You confidently manage and use the SAP, SAC, Salesforce CRM system, and other IT systems and tools that proactively support global sales and sales operations teams. In addition, you analyse sales data, performance and create sales reports and dashboards to track key performance indicators (KPI's). Hence this provides insights that drive improved decision-making and sales strategy by using the SAP, SAC, Salesforce CRM system, and other data analytics tools.
• Training & Documentation: You maintain comprehensive documentation of sales processes, procedures, best practices while ensuring knowledge transfer to global sales teams, and you ensure that global sales operations adhere to regulatory and compliance.

Your profile

• You bring 3+years of professional experience within sales operation or anything comparable (process management, project management in the fields of change management).
• A MUST HAVE is a passion for processes ideally for sales operation processes & analytics. Aligned to your data-driven mind you love to analyse and resolve problems.
• You bring extensive knowledge of SAP, SAC, and CRM Salesforce system, and very good MS Office and MS Power BI skills.
• You own the ability to understand and visualize complex concepts in an easy-to-understand way with a positive attitude, growth mindset, and willingness to do what is needed to enable the Global Sales Operations department to succeed.
• You are successful in handling multiple projects across multiple geographies and business functions, timelines simultaneously and enjoy experimenting to continuously improve output and give energy to the team to keep moving forward.
• You are an excellent communicator (German is a plus) with strong interpersonal skills. Hence you build strong relationships and are a collaborative talent, as well as carry strong skills as a negotiator to reach consensus, alignment and commitment.

The Zumtobel Group: a company with many benefits

• Successful, international group with family DNA.
• Varied field of activity with personal responsibility.
• Numerous opportunities for further development in an innovative and empowering company.
• Great team that will support you in any situation.
• Individual options to ensure a healthy work-life balance.
• Extensive benefits for our employees.

Does that sound like an challenging task for you? Then we look forward to receiving your application!Legally binding notice: Based on the minimum salary stipulated in the collective agreement of € 54.898,-pa. (for a 38,50-hour working week), the actual salary for this position is based on professional qualifications and experience.At the Zumtobel Group, we not only understand the power of the visible, but also the invisible. Like light itself, diversity cannot be grasped but it can be perceived. We appreciate the uniqueness of each individual and recognise it as a driver of innovation. Qualified applicants will receive consideration without regard to e.g.: race, colour, sex, religion, age, sexual orientation, gender identity/expression, or disability.