Support Specialist LIMS

Support Specialist LIMS

LOCATION

COMPANY

JOB FIELD

JOB TYPE

JOB ID

LOCATION

COMPANY

JOB FIELD

JOB TYPE

JOB ID

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.

Join our Digital Laboratory Product Team and shape the future of digitalization in Research and Development (R&D).

Responsibilities and Key Outcome

• You will be part of different DevOps teams that develop Laboratory Data Management Systems (LIMS) solutions for chemists and biologists in R&D and in close interaction with external suppliers
• You support and advise our partners on complex IT application issues as well as on the digitization and automation of laboratory processes
• You will actively participate in the support and maintenance of LIMS applications for our R&D partners and solution landscape
• You provide support diagnosis and fixes via telephone and on-line remote access to LIMS systems as required as well as product training classes
• You assist the implementation teams from time to time in setting up customer environments, rolling out of new application builds as well as support and conduct application testing

Requirements

Education

• Degree in Computer Science / Computer Engineering / Information Technology, or related discipline

Work

• At least 3 years of practical experience in the support of IT systems in the laboratory area; LIMS system in particular. Experience with other laboratory system(s) is a plus

Technical and Professional knowledge (Mandatory)

• You have experience in support of LIMS system, and its implementation or upgrade project. Experience in LabVantage LIMS is preferred, but other LIMS background would qualify as well
• You have experience in supporting laboratory instrument interface for simple and complex instruments (e.g. CDS systems)
• You should be able to gather requirements from different lab owners and able to connect it to functionality of LabVantage LIMS
• You should be able to offer modifications to the technical configuration and business process in order to achieve desired outcome of project/customer requirements
• You have experience in Labeling and Reporting Tools (Preferably Jasper Report)
• You have experience in Java, J2EE, Java script and web application development
• You have experience in SQL/Oracle database (Queries, Procedures, Triggers, View creation, etc)
• You have a good understanding of common Ticketing tools (e.g. JIRA, ServiceNow) and ITIL support process such as Request Fulfilment, Incident Management, Problem Management and Change Management
• You proactively solve issues which are logged in the ticketing tool
• You can assimilate and analyze information and provide solutions to a diverse range of queries
• You are willing to adapt to changes to technology and learn new technology/application on demand
• You are available during Weekend Patch activity, on demand
• You document the issue and keep knowledge base updated
• You update application document regularly and apply necessary changes
• You value user satisfaction driven by excellent user experience
• You feel comfortable talking to end users and empathizing with their needs
• You have a growth mindset with a curiosity to learn and improve to foster a positive and energized culture
• You are a team player with collaborative mindset, willing share knowledge across the team
• You thrive working as part of a remote and global team
• Your English communication skills, both spoken and written are very good

Additional skills (nice to have)

• Good command of German language (written and spoken)
• Experience with Wordpress in an administrative capacity
• Familiarity with Webtrends, PowerBI and PowerApps
• Good command of German language (written and spoken)
• Experience with Wordpress in an administrative capacity
• Familiarity with Webtrends, PowerBI and PowerApps
• Good understanding of application server (e.g. JBoss); experience working with Linux or Windows-based software packages and tools.
• Knowledge in the support of Microsoft and Linux OS client and server systems.
• Knowledge in system interface with ERP systems such as SAP
• Experience in managing end to end project delivery
• Experience in process mapping, gap analysis and driving improvements
• Knowledge of working in regulated environments (e.g., GLP, GMP, ISO)

As one of the world's largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.

Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF - we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.

Further information BASF Digital Hub Kuala Lumpur

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A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today - the world's leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams' performance.

Join the team and connect with more than 117,000 other minds.

Kuala Lumpur, 14, MY

BASF Asia-Pacific Service Centre Sdn. Bhd.

Information Technology & Services

Permanent

98320

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