Key Account Management Team Lead

What you'll be doing:

• Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
• Building long-term retail/restaurant relationships post-onboarding, and being the key communicator between our operations and most important retail/restaurant partners.
• Cooperating with a wide range of departments to make sure our partners are successful on Wolt.
• Using data to help optimize venue performance by improving key metrics.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conducting renegotiations with our top accounts.
• Working closely together with the marketing team to plan and execute campaigns together with retail/restaurant partners.
• Being the team lead for the local Account Management team
• Setting KPIs for the local Account management Team and providing performance feedback.
• Creating a positive work environment that enables the team to develop.
• Leading by example in terms of demonstrating Wolt values and behaviours.