Client Solution Architect/Retailer Liaison

About This Job

It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the Nielsen offer in the marketplace in a sustainable manner.

It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements.

CHALLENGES THAT AWAIT YOU:

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations.
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction.
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests.
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue.
• You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports.
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation.

YOUR PROFILE:

• You’re a confident & enthusiastic person able to manage a varied and unpredictable workload in autonomy.
• Master degree (Supply Chain, Engineering, Economy, Marketing, Logistics…) or equivalent experience.
• Fluent communication in English and German languages.
• Demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications.
• Shows facilities to build excellent relationships with internal & external stakeholders.
• Strong analytical and problem-solving skills.
• Demonstrates a “Can-Do” & results-oriented attitude.
• Knowledge of the FMCG industry and understanding of market data, for example, Market Shares, Sales Units, Sales Value.

WHAT WE OFFER:

• Work in a mixed system: part of the week you work from home (home office), a part from the office
• Working in an international organization, numerous programs offering development or relocation to other departments or countries. Your development is important to us.
• Benefits package.
• Additional days off and recognition of special moments in your life.
• Stable working environment with an employment contract.