Internship - Hotel Operations Salzburg (m/f/d)

ABOUT NUMA

Hey! We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.

Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests-behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.

ABOUT THE ROLE

In this mission-critical role, you will be the first point of contact for our guests, maintenance and housekeeping team in our location in Salzburg. Your main goal will be assisting our operations team from Salzburg and ensure that every guest feels welcomed.

• Assist with a smooth day to day operation of our hotels in Salzburg within the numa standards and legal framework
• Be the main contact for the Guests, who need on-site assistance
• You will be inspecting cleanliness and maintenance in the allocated units on a daily basis and communicating any issues via an internally developed Housekeeping App
• You will assist in coordinating the delivery process of our external suppliers and control our inventory (stock level)
• Working in an early stage start-up means your input in the operations and technology section is valued
• Collaborate with our Guest Experience Team to track and address any complaints from guests
• Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
• Have an overview of all things happening at the properties and trouble-shoot any issues arising

ABOUT YOU

• Studying preferably in the fields: Tourism, Hotel Management / Business Administration - completed Hotel Apprenticeship is a plus with permanent residence in Salzburg
• First experience in project operations / hospitality management is a plus
• Highly structured and detail-oriented perfectionist with exceptional organisational skills
• Ability to execute tasks on short notice independently and with high quality and precision
• Ability to work under pressure and multitasking in a fast-paced work environment while working independently is important
• German fluent and English fluent are required, other languages are a plus

ABOUT OUR OFFER

• Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
• Build your own success story based on what you do well and how you want to grow
• Elevate your physical and mental wellness with our monthly benefit allowances
• Get to know your internationally diverse team during our events and retreats
• Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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