Key Account Manager

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto's services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence.

With teams and offices around the world, Irdeto's greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success.

The Role:

As a Key Account Manager at Denuvo, you will play a pivotal role in maintaining strong relationships with our key clients, ensuring their satisfaction with our security solutions and services. While collaborating closely with our internal development team, sales team, and Quality Assurance (QA) department, you will facilitate seamless project execution and effective communication between departments. Your responsibilities will include coordinating with these internal teams to meet project requirements, timelines, and deliverables, ensuring the successful implementation of security measures. Additionally, you will be responsible for utilizing internal tools to protect games and distributing work tasks as necessary between the development team and QA team. This role is critical in safeguarding our clients' games from piracy and cheating, contributing to the achievement of project milestones. Moreover, you will collaborate with the sales team to identify new business opportunities and support customer acquisition efforts.

Your mission at Irdeto:

• Foster and maintain direct relationships with key customers, acting as their primary contact point.

• Serve as a liaison between customers and internal development teams, effectively communicating project requirements, timelines, and deliverables.

• Educate clients on Denuvo's security processes, workflows, and technical requirements via email, Slack, video calls, and other communication channels.

• Collaborate closely with cross-functional teams to ensure customer needs are met and projects are executed efficiently.

• Address customer inquiries, concerns, and feedback promptly and professionally.

• Stay updated on industry trends, gaming developments, and competitor activities to better serve our clients.

How you can add value to the team:

• Great communication skills in English, both verbal and written.

• Strong interpersonal skills with the ability to build and maintain relationships with clients and internal teams.

• Proven ability to work collaboratively in a team-oriented environment.

• Highly organized and self-motivated with the ability to prioritize tasks effectively.

• Proficient PC user with a keen interest in video games.

• Technical understanding of software development processes preferred but not required.

• Familiarity with project management tools such as Confluence and Jira is a plus, but not required.

• Passion for video games and understanding of gaming industry trends.

Benefits:

• Opportunities for professional growth and development.

• Dynamic and collaborative work environment within the gaming industry.

• Be among the first to experience unreleased games.

• Collaborative partnerships with leading game studios, providing unique insights into the game development process and opportunities to work closely with renowned developers.

• Engage in exciting projects and initiatives within the gaming industry, contributing to the creation and protection of groundbreaking gaming experiences.

• Opportunities for professional networking and participation in industry events, conferences, and gaming expos.

If you're passionate about video games and thrive in a client-facing role within a fast-paced industry, we encourage you to apply for this exciting opportunity to join our team at Denuvo by Irdeto in Salzburg/Austria.

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce.

In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced
• Professional educational opportunities and training program
• Innovation sabbatical
• Volunteer Day
• State of the art office space
• On the job coaching and mentoring
• Flexible work arrangements - via our Work Hard Anywhere policy.
• Some of us run city marathons and even go on snowboarding trips together!
• Casual Friday? Casual every day!
• US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.

Welcome to Irdeto!

Irdeto is proud to be an equal opportunity employer.

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