Senior UX Manager (m/f/x)

As the IT of the REWE Group Austria, we work together with our more than 500 employees to develop innovative IT products and services for all our corporate divisions in Austria and abroad, setting the tone for modern trade. The main focus of Central Use Experience is the development and optimization of RIAG's internal systems. The areas of responsibility are diverse, including applications and services in the areas of merchandise management, logistics, data management and many other key topics. We develop user-centered applications, lead workshops, examine and research our concepts using wireframes and prototypes and pay attention to user and stakeholder oriented communication for the user experience in the product development of the RIAG systems.
We are looking for an experienced UX Manager with outstanding organizational and consulting skills to support our product teams in creating outstanding digital user experiences. As a UX Manager, you are the key player in increasing the efficiency of our UX operations, optimizing internal processes and acting as a consultant.

• Define user-centric requirements for the REWE product landscape and its services.
• Develop detailed scenarios for user interaction with products and processes.
• Conduct research on user journeys, including fit-gap analysis and solution concept development.
• Plan and create roadmaps for product enablement.
• Interpret analysis materials, conduct user surveys and tests, and provide support for business process transformation and process analysis.
• Conduct stakeholder interviews and collaborate with various teams to ensure alignment.
• Design information architectures to optimize user experience.
• Develop a target strategy for an Omni-Channel experience.
• Conceptualize coherence in user experience across system landscapes, both brand-specific and cross-country.
• Demonstrate expertise in personalization of user experiences, particularly regarding user preferences and contextualization.
• Implement real-time feedback mechanisms and integrate UX aspects not only at the surface level but also within underlying processes, data structures, and technologies.
• Foster interdisciplinary collaboration between International and Germany trade sectors.
• Expertise in design system considering specific multibrand requirements.
• Unify different design systems considering components, processes, and organizational acceptance

• Long-term, interesting and varied work for a reliable employer in a supportive team
• A family-friendly company culture with flexible working hours and remote working options available
• Staff shopping and travel discounts
• Numerous training and further development opportunities within the Group (5% of working time for self-organized training and education)
• On-site parking
• A lunch allowance
• An industry-standard, attractive and performance based annual gross salary starting at 67000 Euro (on a full-time basis) with the possibility of higher pay according to experience and qualifications

No matter where you are in your career, we have a path for you. Whether you’re looking for your first job, advancement in your field, or a new career shift. We’re proud to employ great people who are passionate about their jobs. But they’re all different. No matter who you are, what you need and where you’re going, REWE Group can be a part of it. Apply now!

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We promote a diverse and inclusive work environment. Therefore, we welcome applications from people of different gender, age, cultural or social background, sexual identity and applications from people with disabilities. In addition, we would like to increase the proportion of women in technical professions and are particularly pleased to receive applications from women for this position.

• Bachelor's degree in a relevant field such as Human-Computer Interaction, Design, Computer Science, or equivalent practical experience.
• Proven experience in user-centric product development, including user research, scenario development, and solution conceptualisation.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Proficiency in stakeholder management and conducting interviews to gather requirements effectively.
• Experience with information architecture design and implementing Omni-Channel strategies.
• Knowledge of accessibility standards, particularly (ÖN) ISO 9241-171 and WZG.
• Excellent communication skills and ability to collaborate effectively in a cross-functional team environment.
• Fluency in English and German preferred