Technical Service Engineer (m/w/d)

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.

Ready to join us?

About this opportunity

As Technical Service Engineer, you are a skilled engineer with practical knowledge covering the whole digital process chain and support customers after sales process is completed. In this position, you have a close connection to your customers and help them maintain and service their 3D printing systems in production environment. If you are a sympathetic, reliable, and resilient character who does not shy away from any challenge and enjoys traveling, you are highly welcome in our team.

In this role, you will…

• maintain, service, and repair industrial 3D printing production systems inhouse or at customers
• plan and support machine deliveries and machine commissioning
• plan and execute service assignments at customers
• support, consult, and train customers via telephone, mail, remote, or on-site
• ensure the satisfaction of your customers
• understand in detail the digital process chain to provide customer with best solution and product
• collect & act on customer feedback including requests for additional support from departments to meet customer requirements
• conscientiously document customer assignments and customer feedback

In this role, you'll need …

• +5 year of experience in additive manufacturing or similar fields
• a technical bachelor's degree preferably a master's degree
• +5 years of hands-on experience working with additive processes
• experience in the use of CAD software
• technical problem solving and troubleshooting skills
• to be sympathetic and confident in the interaction with customers
• to be communicative, self-confident, fluent in German and English, able to work under pressure and with perseverance, accurate, and have an independent working style
• the willingness to travel (up to 30%)

Sound like a good fit?

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.