Solutions Consultant

The Solutions Consultant is responsible for providing product, technological and design consultancy and sales support to increase revenue in a specified region from Enterprise and Compliance Recording Software and Services bookings through direct and channel customer accounts.

• Monthly bookings and revenue generation
• Technical Accuracy for System Design, Services Pricing, Product Enhancements
• Product Knowledge and Design ability for relevant products
• Process Adherence for Quoting/Configuration, Design and Handover to Professional Services
• Partner Sales and Presales Enablement
• Specific MBOs (Management by Objective) as agreed with Manager

Product Knowledge

• Developing in-depth knowledge in core recording and compliance products and at least one area of specialisation (as agreed with Manager).
• Proactively learn the technology, application, and process of current and new product releases.

Solution Proposal

• Deliver presentations and demonstrations using the Enterprise and Compliance Recording Product Suite to show how customer initiatives and requirements can be met.

Solution Design

• Produce accurate and complete design documentation to reflect proposed solutions and enable transition to Professional Services teams.
• Ensure all customer requirements, points of integration and pre -requisites/assumptions are well defined
• Ensure solution proposed will meet the requirements of the customer

Documentation

• Author responses to Customer / Prospect RFPs, RFIs and Requirements documents (or Co-Author with partners)

Knowledge and Expertise

• Maintain and develop and understanding of key industry trends and competitors in assigned region
• Maintain and further development of knowledge on Verint portfolio and solutions

Partner Enablement

• Maintain regular contact with the Partner's Pre-Sales team via conference calls, Webinars and face to face meetings for continued knowledge sharing, and in order to maximise their ability and desire to sell Verint products and services.
• Educate partners to enable them to develop equivalent knowledge and capability on the Verint solutions.
• Pass on the Verint Sales and Discovery methodology to the Partner sales/presales team to identify prospect/customer key business requirements, pains functions and processes.

Process Improvement

• Contribute to process improvement initiatives including developing new template documents, design information, approaches and processes
• Provide ongoing Pre-Sales support and education to partners to develop their skills and self sufficiency
• Act as a conduit between the market and Verint, bringing in information about market needs and opportunities and disseminating information about Verint product and services to increase market awareness of Verint

General & Industry Specific

• I.T. background, with experience of working in software related business, Financial Trading or Unified Communications and contact centre environments
• Prior experience in a Pre-Sales role with a Telecommunications solutions provider.
• Solid Business background including strong communication (verbal and written), analytical and consulting skills
• Knowledge of Verint and Verint partners
• Knowledge of competitor organisations and products
• Unified Communications overall Technical Architecture
• Knowledge of the Trading and Public Safety markets an advantage

Environment

• Fast-paced, changing, revenue focused environment

Product / Technical

• Solid understanding of contact center software, CCaaS, UCaaS, and applications
• ACD/PBX, IVR, CTI, Data Networking, IP protocols and VOIP technology

Professional / Task

• Able to work independently under general direction towards predetermined longer-term goals
• Ability to work as part of a team, building supportive and collaborative relationships with colleagues in order to meet Verint's objectives
• Ability to navigate through customer and partner organisations
• Ability to map Verint strategy to customer strategy
• Ability to relate business issues to technical solutions and technical issues to business solutions
• Ability to map technical and commercial value
• Ability to relate to customer issues and capable of assisting partners on how to apply solutions to meet the needs of customer specific environments

Personal

• Motivated to learn quickly
• Experienced in travelling assigned region as and when required and at short notice

Specific Qualifications & Accreditations

Desirable:

• Degree level education in relevant discipline
• Relevant industry qualifications