Customer Service Agent (Turkey) Greek speaking- all genders

The Role at a Snapshot

Ready to make a lasting impact in customer service with a big focus on retention? Join GoStudent, a leading EdTech platform, and play a pivotal role in maximizing customer satisfaction and success.

Location

Istanbul

Your Role in Our Journey

• Customer Centricity: Work together with the Global Customer Care Manager team to provide customer-friendly solutions that ensures customers stay engaged and continue their membership.
• Multilingual Support: Assist customers via live chat and email in both Greek and English, ensuring clear communication to find win-win scenarios that boost satisfaction and lifetime value.
• Problem Solving: Address high-priority requests, such as organizing and booking tutoring sessions and managing payments efficiently to minimize credit risk.

Your Impact

• Skillset: Proficient in sales, personal leadership, business acumen, communication, and relationship building.
• Fast Learner: Ability to quickly learn and implement new concepts and strategies.
• Adaptable: Flexible and adaptable to changing circumstances and priorities.
• Prioritization: Strong prioritization and time management skills to effectively manage tasks.
• Team Player: Collaborative mindset, with a knack for building partnerships and working in teams.
• Problem Solver: Proven ability to solve complex problems and negotiate successful outcomes.
• Experience: Minimum 3 years of experience in sales, account management, or relationship management.
• Language Proficiency: Fluent in Greek, with a good level of English proficiency.